Topic : F.A.Q.
Is my file secure when I’m transferring files online?
Yes, to keep your data safe SendThisFile utilizes 128-bit TLS encryption security for all accounts during file transfers during uploading and downloading of your data. While your file is temporarily stored in our system (time frame depends on plan), it … Continue reading
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How Do I Delete a File?
To securely delete any files before they expire, take the following steps: Log in to your account. Click on My Files in the menu bar. Click on the name of the file you would like to delete. (file name links are … Continue reading
How does payment work?
SendThisFile offers two payment cycles, monthly and annual. Customers who pay for one year of service at a time will receive a discount. Here’s how they work: Monthly Payment SendThisFile accounts are charged on the first of every month. If you register on any … Continue reading
How do I upgrade my account?
SendThisFile allows you to the power to upgrade your account at any time. Simply choose the plan that is right for you. Upgrade from a Free Plan to any paid plan: Sign-in to your SendThisFile account. Go to ‘My Account’ … Continue reading
How to Send a File Fast
The speed at which your file will transfer is determined by your maximum Internet connection speed (i.e., bandwidth), which is then combined with network factors such as latency, traffic management, and network congestion to determine your true connection speed (i.e., … Continue reading
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How long will it take to upload or download?
The time it takes to upload or download a very large file depends on the type of connection you have to the Internet. Here are some formulas you can use to make a rough estimate. DSL/ADSL — upload 2 MB per … Continue reading
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How do I cancel my account?
Paid Accounts To cancel a PAID subscription plan, please go to the ‘Canceling Your Subscription Online’ section of the SendThisFile Subscription Agreement. Free Accounts To cancel a FREE account, click here to ‘Contact Us‘, or send an email to support@sendthisfile.com, and … Continue reading
My recipient told me my files have ‘expired’
The files that are uploaded will normally remain on our server, depending on your plan, for the time periods shown under the File Transfer Feature Chart. After that, anyone who tries to download the file will receive a message saying the … Continue reading
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Can I send a file larger than my ISP allows?
Your ISP’s (Internet service provider’s) email attachment restrictions do not limit the size of the files you can transfer using SendThisFile. Your recipients will also not be affected by any email attachment restrictions imposed by their ISPs. Continue reading
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How do I get another verification email?
Click on the “Sign Up|Login” button in the upper right corner of the SendThisFile website. Log in using the email address and password that you initially registered with. Continue reading
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