Topic : F.A.Q.

No. We can’t send you your password. Because we use a secure hashing algorithm, no SendThisFile employee ever has access to passwords. (You can read more about the hashing process on our blog.) Simply put, it is impossible for us … Continue reading →

Need to change the email address you use to sign into SendThisFile? Follow these steps to change your sign-in email account information. Navigate to https://www.sendthisfile.com/login/jsp and Sign-in to your account Go to My Account  Click Change Email  In the New … Continue reading →

Because of bandwidth issues in the early days of the Internet, web browsers used to have limitations on the amount of data that could be transferred. Files bigger than 2 GB were a problem since 2 GB was the common maximum … Continue reading →

We do not require recipients to have an account with us in order to download or save the files sent to them. The recipient will receive an email with a link, in order to download the file. Read more about … Continue reading →

No. We do not support download accelerators at this time.

No. We do not make back-ups of the files that are being transferred over our system. This guarantees there are no copies of anyone’s private documents that can be compromised. Senders should always keep copies of the large files they … Continue reading →

It is very unlikely that simply transferring a file will cause it to be corrupt. Most common causes of file system corruption are things like improper shutdown/startup procedures or hardware failures. Continue reading →