Tag Archives: classic
Customize Notification Emails
This will explain how to customize the “incoming file” notification emails for Business or Enterprise plans. Basic Set-up Click on the Settings tab, and then Add Branded Email tab. Enter a name for the template under ‘Create a New Template.’ … Continue reading
Posted in Classic Service, Email Notifications
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Create a desktop shortcut to ‘Send Files’
Though we no longer support a SendThisFile desktop client, it’s easy to create a desktop shortcut for quick access. Follow the each step below to create a desktop shortcut in Windows that will allow quick access to your ‘Send Files’ … Continue reading
Posted in Classic Service, Getting Started
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How to change your sign-in email address
Need to change the email address you use to sign into SendThisFile? Follow these steps to change your sign-in email account information. Navigate to https://www.sendthisfile.com/login/jsp and Sign-in to your account Go to My Account Click Change Email In the New … Continue reading
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How to add your logo to an Enterprise Branded Form
Enterprise customers have the option to customize their Enterprise Branded Form with their logo. This allows you to further integrate your brand into the SendThisFile service. Follow the steps below to replace the SendThisFile logo with your company logo or … Continue reading
Posted in Classic Service, Enterprise Plans
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Are files larger than 2 GB a problem?
Because of bandwidth issues in the early days of the Internet, web browsers used to have limitations on the amount of data that could be transferred. Files bigger than 2 GB were a problem since 2 GB was the common maximum … Continue reading
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Email Notifications Marked as SPAM
Your messages may get marked as spam if you aren’t careful. Fortunately, you have some control over your emails getting labeled as SPAM by your recipients’ email servers. Follow our easy steps below to ensure email delivery of the file transfer … Continue reading
Posted in Classic Service, Troubleshooting
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Is my recipient required to have an account?
We do not require recipients to have an account with us in order to download or save the files sent to them. The recipient will receive an email with a link, in order to download the file. Read more about … Continue reading
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Do you support download accelerators?
No. We do not support download accelerators at this time.
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Do you backup files while they are on your server?
No. We do not make back-ups of the files that are being transferred over our system. This guarantees there are no copies of anyone’s private documents that can be compromised. Senders should always keep copies of the large files they … Continue reading
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Customizing the SendThisFile Filebox
The ability to customize a Filebox is available to our Business and Enterprise accounts. Follow these steps to customize your Filebox. After logging in, click on Filebox in the menu. On the Filebox page, you will see a list of Fileboxes that you have … Continue reading
Posted in Classic Service, Filebox
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