Topic : Troubleshooting

SendThisFile officially supports the latest versions of Chrome, Firefox, and Microsoft Edge. Unsupported browsers (or older versions) might not work or may be otherwise unreliable. For more guidance, contact our support team.

How to reset a lost or forgotten password Go to the ‘Sign-In‘ page and click ‘Forgot Password,’ or click this link to the ‘Forgot Your Password?‘ page: https://www.sendthisfile.com/password-reset/index.jsp Enter in the email address that is associated with your account in the … Continue reading →

Once the upload starts, the browser that started the upload must remain open until the upload is finished. You may continue to use the Internet, by simply opening a new tab or a new window in your current browser, or by using a different browser. Continue reading →

File transfers can be interrupted for a variety of reasons. If a transfer is interrupted your file will not be successfully delivered. Follow these tips to prevent file transfer interruptions Disable any Screensavers and power-saving sleep modes Plugin your computer … Continue reading →

Your messages may get marked as spam if you aren’t careful. Fortunately, you have some control over your emails getting labeled as SPAM by your recipients’ email servers. Follow our easy steps below to ensure email delivery of the file transfer … Continue reading →

Your email system blocks our verification email Your email system may have an aggressive spam filter. SendThisFile makes every attempt to indicate that our email messages are authentic and not to be marked as SPAM, however some systems are more … Continue reading →

These are common problem when sending large files and how to troubleshoot them. Continue reading →

These are common problem when receiving large files and how to work around them. Continue reading →

Logging in before the account is verified: Once you fill out the profile account information, you will be sent an email with a link to verify your email. This is to insure that you are the owner of the email … Continue reading →

This is how to change your password on your SendThisFile account. Continue reading →