Tag Archives: classic

My recipient told me my files have ‘expired’

Posted on April 11, 2011 by ssexton

The files that are uploaded will normally remain on our server, depending on your plan, for the time periods shown under the File Transfer Feature Chart. After that, anyone who tries to download the file will receive a message saying the … Continue reading →

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Can I send a file larger than my ISP allows?

Posted on April 11, 2011 by ssexton

Your ISP’s (Internet service provider’s) email attachment restrictions do not limit the size of the files you can transfer using SendThisFile. Your recipients will also not be affected by any email attachment restrictions imposed by their ISPs. Continue reading →

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Files not uploading with SendThisFile Outlook Plug-in

Posted on April 11, 2011 by ssexton

This can happen for a number of reasons. Before closing any programs, be sure to send both log files from Outlook and the Transfer Manager. How to send both Transfer Logs: In the lower right hand corner of your computer, … Continue reading →

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How do I transfer large files to multiple recipients?

Posted on April 11, 2011 by ssexton

With any of our paid plans (Starter, Professional, Business, Enterprise Plans) you can send the same file(s) to multiple recipients at once by simply adding multiple email addresses in the “To” field and separating them with a comma or semi-colon. … Continue reading →

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I left and came back to my upload and it has quit

Posted on April 11, 2011 by ssexton

Once the upload starts, the browser that started the upload must remain open until the upload is finished. You may continue to use the Internet, by simply opening a new tab or a new window in your current browser, or by using a different browser. Continue reading →

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How do I get another verification email?

Posted on April 11, 2011 by ssexton

Click on the “Sign Up|Login” button in the upper right corner of the SendThisFile website. Log in using the email address and password that you initially registered with. Continue reading →

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I can’t remember my password. Can you send it to me?

Posted on April 11, 2011 by ssexton

No. We can’t send you your password. Because we use a secure hashing algorithm, no SendThisFile employee ever has access to passwords. (You can read more about the hashing process on our blog.) Simply put, it is impossible for us … Continue reading →

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How to Setup Your File Transfer Filebox

Posted on April 11, 2011 by ssexton

Sharing a Filebox link to receive files: Login to your SendThisFile account. The Filebox menu option will not display until you are logged into your account and you have a Professional, Business or Enterprise subscription. Click on Filebox in the navigation … Continue reading →

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How do I prevent file transfer interruptions?

Posted on April 11, 2011 by ssexton

File transfers can be interrupted for a variety of reasons. If a transfer is interrupted your file will not be successfully delivered. Follow these tips to prevent file transfer interruptions Disable any Screensavers and power-saving sleep modes Plugin your computer … Continue reading →

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Display an Enterprise Branded Form on your website

Posted on April 11, 2011 by ssexton

We make it easy to embed your Enterprise Branded Form on your own website, by giving you the html code to paste into the pages of your website. This creates a seamless user experience so the clients using your forms don’t … Continue reading →

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