Author Archives: ssexton
UTF-8 File Naming Issues
UTF-8 encoding is available in the file download webpage to preserve filename text for non-latin languages (e.g. Russian, Asian) and other special characters (e.g. “%”). To enable UTF-8 encoding, click the “international” hyperlink instead of the filename hyperlink. Users who … Continue reading
Posted in Classic Service, Downloading Files
Tagged classic
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Password Reset Tool
How to reset a lost or forgotten password Go to the ‘Sign-In‘ page and click ‘Forgot Password,’ or click this link to the ‘Forgot Your Password?‘ page: https://www.sendthisfile.com/password-reset/index.jsp Enter in the email address that is associated with your account in the … Continue reading
Outlook Transfer Manager
The SendThisFile Transfer Manager is part of the SendThisFile Microsoft Outlook Plug-in and performs the following functions: Handles requests made from the SendThisFile Microsoft Outlook Plug-in Communicates with SendThisFile servers and manages file transfers Allows you to monitor transfers To … Continue reading
My recipient told me my files have ‘expired’
The files that are uploaded will normally remain on our server, depending on your plan, for the time periods shown under the File Transfer Feature Chart. After that, anyone who tries to download the file will receive a message saying the … Continue reading
Posted in Classic Service, F.A.Q.
Tagged classic
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Can I send a file larger than my ISP allows?
Your ISP’s (Internet service provider’s) email attachment restrictions do not limit the size of the files you can transfer using SendThisFile. Your recipients will also not be affected by any email attachment restrictions imposed by their ISPs. Continue reading
Posted in Classic Service, F.A.Q.
Tagged classic
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Files not uploading with SendThisFile Outlook Plug-in
This can happen for a number of reasons. Before closing any programs, be sure to send both log files from Outlook and the Transfer Manager. How to send both Transfer Logs: In the lower right hand corner of your computer, … Continue reading
Posted in Classic Service, Outlook Plug-In
Tagged classic
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How do I transfer large files to multiple recipients?
With any of our paid plans (Starter, Professional, Business, Enterprise Plans) you can send the same file(s) to multiple recipients at once by simply adding multiple email addresses in the “To” field and separating them with a comma or semi-colon. … Continue reading
Posted in Classic Service, Sending Files
Tagged classic
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I left and came back to my upload and it has quit
Once the upload starts, the browser that started the upload must remain open until the upload is finished. You may continue to use the Internet, by simply opening a new tab or a new window in your current browser, or by using a different browser. Continue reading
Posted in Classic Service, Troubleshooting
Tagged classic
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How do I get another verification email?
Click on the “Sign Up|Login” button in the upper right corner of the SendThisFile website. Log in using the email address and password that you initially registered with. Continue reading
Posted in Classic Service, F.A.Q.
Tagged classic
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I can’t remember my password. Can you send it to me?
No. We can’t send you your password. Because we use a secure hashing algorithm, no SendThisFile employee ever has access to passwords. (You can read more about the hashing process on our blog.) Simply put, it is impossible for us … Continue reading
Posted in Classic Service, F.A.Q.
Tagged classic
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