Author Archives: Audrey Nelson
How to check and/or update billing information?
It’s easy to check and/or update your billing information. Here’s a step-by-step guide on how to do it. The Billing section allows you to update your payment information, download invoices (receipts), and check any credits you may have.
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How to add a contact in the address book?
To add a contact in your address book, follow these simple steps:
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How to log into my account?
Not sure how to log in? Follow our easy guide and you’ll be up and running in no time. Congratulations! You have successfully logged in! *If you do not know your password, forgot it, or its not working, then you … Continue reading
How to Use the Outlook Plug-in
This article contains information on how to use the Outlook Plugin. We also offer articles on how to download and install the SendThisFile Outlook Plugin and a high-level overview of the plug-in. The Outlook plugin is available for use with all Professional Plans or higher. … Continue reading
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How to upload a large file?
When uploading a file larger than 2GB, we recommend using Chrome browser or Mozilla Firefox. Also, ensure that you are on the latest version of that browser. Some internet browsers or older versions of any browser have an upload limit … Continue reading
How Do I Delete a File?
To securely delete any files before they expire, take the following steps: Log in to your account. Click on My Files in the menu bar. Click on the name of the file you would like to delete. (file name links are … Continue reading
How Do I Update My Credit Card?
If your credit card has expired, or if you need to change the card that we have on file, you can easily do that online, securely. After logging in, click on My Account from the menu bar. Click the Update … Continue reading
Browser Support
SendThisFile officially supports the latest versions of Chrome, Firefox, and Microsoft Edge. Unsupported browsers (or older versions) might not work or may be otherwise unreliable. For more guidance, contact our support team.
How does payment work?
SendThisFile offers two payment cycles, monthly and annual. Customers who pay for one year of service at a time will receive a discount. Here’s how they work: Monthly Payment SendThisFile accounts are charged on the first of every month. If you register on any … Continue reading
How to Install the Outlook Plug-in
This article contains information on how to download and install the SendThisFile Outlook Plugin. (Supports Outlook 2013 and above.) For Enterprise users, there are a few extra configurations to make, which are presented at the end of this article. We also offer … Continue reading
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